FAQ

Where do you ship?

We currently deliver to addresses within the United Kingdom.

How long does delivery take?

Orders are processed within 1–2 business days.
After dispatch, delivery usually takes 5–7 business days.
Total estimated delivery time: 6–9 business days.

Delivery times may vary slightly based on carrier delays or seasonal volume.

Do you offer free shipping?

Yes. UK shipping is free on all orders.

How can I track my order?

Once your order is dispatched, we will send you a tracking link by email.
If you cannot find the email, please check your spam folder or contact us at support@mirezona.co.uk .

I made a mistake with my address. Can I change it?

If your order has not yet been shipped, we can update your delivery details.
Please email us as soon as possible at support@mirezona.co.uk with your correct address.

What is your return policy?

You may request a return within 30 days of delivery.

Faulty or incorrect items: return shipping is free.
Change of mind: the customer covers return postage.

Full details are listed in our Return & Refund Policy.

How do I start a return?

Email support@mirezona.co.uk with:

Your name
Order number
Reason for return
Photo (if the item is faulty or incorrect)

We’ll reply with return instructions and the return address.

Can I exchange an item?

Exchanges are available for defective or incorrectly delivered items.
For other changes, please request a refund and place a new order.

Are your rugs machine-washable?

Care instructions vary by product.
Each rug or floor mat product page includes specific care guidance.
If unsure, just ask, we’re happy to confirm.

Do the colours look the same in person?

We work to display colours accurately, though lighting and screen settings may cause slight differences.
If you’re unsure, feel free to contact us, we can help you compare tones and finishes.

Do you accept online payments securely?

Yes. Payments are processed using encrypted and PCI-compliant payment gateways.
Your payment details are never stored on our servers.

Still need help?

Customer Service Hours

Monday to Friday: 9:00 AM to 5:00 PM (GMT)
Saturday & Sunday: 10:00 AM to 4:00 PM (GMT)
We respond within one day.

FAQ